FAQ :

Q: Are the tours PRIVATE ?

A: Yes, All the tours of “Swiss Private Tours” are private and only for the person (family, small group, couple or individual).

Q: On each tour, can I select alternative interests? can a “custom” tour be devised to meet our time constraints, ambition and interests ?

A: Yes, You can customise your tour, selecting highlights and options in area tour.

Q: We are a group of 8 – 12 people (or even more) can you accommodate us ? Do you have a bus ?

A: Of course, we can, but we do not use buses, only Mercedes Viano 7 passenger’s seat. In addition, we have a partner’s buses company.

Q: Is it compulsory to reserve certain excursions in certain specific days or season ?

A: We can arrange any excursions if the weather conditions are good on Mountains peeks and place of interest are open.

Q: Can we start our excursions from any location ?

A: Yes, you can start your excursion from any spot you wish (hotel, rail station, and airport) ! You will choose the Area departures from the follow cities: Montreux, Vevey, Lausanne, Nyon, Rolle, Morges, Coppet, Geneva, and Evian.

Q: At what time can we start a tour ?

A: We can arrange your tour starting from any time you wish, when you will be ready! However, there are some suggestions for each tour and from your place of your city accommodation.

Usually we start at 9: 00 AM or 1:30 PM for half-day tour.

Sometimes we leave before 8:00 – 9:00 AM for day trips longer !

Q: Is it compulsory a minimum number of passengers on the tour ?

A: No, The tour is sufficient even with one person.

Q: Why your half-day private tour is 4:30 hour long? And where do they start ?

A: We do not think you can see the 60% of Lausanne and Riviera Vaudoise in two or three hours. This means you get more personal attention from your driver, who does not have to drive fast to cover the Km and he does not have to “skip” sites to save time. You are really enjoying a comfortable and safe tour experience.

Q: What is knowledgeable English – speaking driver ?

A: The available drivers are experienced licensed professional chauffeurs.

The Drivers speak English with French AccentJ) are highly educated gentlemen to converse well.

Drivers have of good ones knowledge of the Switzerland. In agreement with the Switzerland law, Drivers are not allowed to accompany you on certain specific sites.

They will give you enough time to visit each site. In addition, they can come out of the car, follow you at the landmarks, and help you with your pictures, restaurants, shopping, etc.

Q: Do I need a Cultural guide ?

A: If you need a cultural guide, we can arrange it with an additional cost. Keep in mind that the cars we use are sedan limos 7 passengers.

Q: How much time do you spend at each highlight ?

A: As you can expect, some spots are more time-consuming than others are. With this in mind, there is no set time for each highlight. You will have plenty of time to take photos of the landmarks and we watch how the tour progresses at each landmark and adjust the tour accordingly.

Q: During the sightseeing what is happen if I change, my mind and I want to extend or see optional interests place of the tour ?

A: No problem, you can extend the tour as long as you wish with an additional extra cost (hours, km, and extra visit) unforeseen at first.

Q: What happens if the mountain weather is bad ?

A: the weather conditions take place important of mountain excursions. Consider also the climate can be different on the border of the lake from the summit of peeks, anyway in case of bad weather and windy conditions a lot of cable cars can close!

We can cancel the visit and propose you an alternative option if you wish!

Q: What happens if my private tour does not make it back to the plane on time? And how do you manage the problem ?

A: We’ve never had such an unfortunate accident We are extremely cautious and responsible drivers, and our fleet is always a high standard. We always allow sufficient time for the return trip. However even if the “unthinkable” event, broken car, damage, That will by no means an impact the private tour since we will replace the damaged vehicle in time wherever that be!

Q: Booking your private tour or your shore excursion with us has a number of benefits including variety, convenience, and flexibility.

  1. We design custom-made itineraries according to your wishes.
  2. Your car is booked only for you. (Private tour) included tea, coffee, mineral water, chocolate, French croissant for any early departures tours.
  3. If you book something online and then you change your mind, you can cancel or rebook another tour within 72 hours.

Q: Is it possible booking my private tour in last minute from the Switzerland ?

A: Yes, it is possible if you had not time to reserve your tour from your country and customised it. We cannot guarantee you to have availability and to able to reserve, all options of the possible visits.

Q: Are your prices per person?

A: Prices are per vehicle (up to seven passengers). Participants will share the cost between themselves.

Q) How do we meet with you or your driver ?

Airport in Geneva.

A) We will meet after you at the airport upon arrival of aircraft as you specified. After collecting your luggage and clearing customs, you will go out to the arrival area where throngs of people wait for passengers to come out. Many people will be holding signs and also your driver will be there posting your name. That’s how you identify your driver. Make sure to have my phone number with you ! Normally it takes about 40 minutes from the time when the plane lands until you actually get to the arrival area. If you see that it will take longer, for example if your luggage is lost or simply takes it a long time to come out, please send me an message by SMS or a call that’s you will be late. If you miss your flight or you experience a long delay, please contact us at the numbers provided. If we do not hear from you, you may charge for the time we have to wait for you at the airport. If you miss your flight or your flight cancelled and we do not hear from you, you we shall have to charge the full amount of your transfer.

In Geneva, there is only one “Main Terminal” where the planes land, but if you choose to arrive with a private flight, Jet Aviation, TAG Aviation, Private Air, etc. the terminal is located only 10 minutes from the Main Terminal, do not hesitate to inform you on which private company fly you arrive.

Train stations : Geneva, Lausanne, Montreux, Vevey.

A) Arriving at the station, you have just to wait the driver on the platform, you will see a person with a sign with your name, he will help you with you luggage. Do not forget to communicate us: Arrival time, train number.

Q) How many pieces of luggage we can have with us without the need to hire a second taxi ?

A) You can have up to 6 pieces medium size (weight no more than 30kg) and 2 small hand luggage.

Q) How much should we tip ?

A) Tips in Switwzerland are not mandatory but it is customary to give them in proportion to the quality of the service received.

For more precision

Please do not hesitate to contact us by e-mail.

We shall answer you as soon as possible.

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